Turn and Run
That was my thought as I preparing for the 12 hour on this problem, and what to tell the next shift. It seems as though lately at work, Verizon does not see a problem, so then they wont try and help you or even try to troubleshoot the issue with you. Yesterday I have a DS3 taking errors and they could not see the errors, the errors only incremented when traffic was pushed across. If we put a loop in at the nearest point to my site, the errors disappeared completely, no mater how much traffic I pushed out there. The very next point in their network, as soon as they looped we took errors, yet they refused to take responsibility for the problem.
Last week is was two T1 IMA that they had backwards at the POP and were refusing to take responsibility. This again was the same thing, the thing that blew my mind was when they were working on it with me, and I asked them to put a loop on circuit a, and circuit b went down, I said you took the wrong circuit down, he says no I didn't. I pointed out that I still see circuit a up and circuit b down, could they be crossed? "No!" and on he went. That was last week and on Monday this week we were able to get a different tech swap the circuits at the POP and all is well.
Last week is was two T1 IMA that they had backwards at the POP and were refusing to take responsibility. This again was the same thing, the thing that blew my mind was when they were working on it with me, and I asked them to put a loop on circuit a, and circuit b went down, I said you took the wrong circuit down, he says no I didn't. I pointed out that I still see circuit a up and circuit b down, could they be crossed? "No!" and on he went. That was last week and on Monday this week we were able to get a different tech swap the circuits at the POP and all is well.
